Windows 10 User Account Control requesting user confirmation to make changes. The repair process will continue by reinstalling the Cisco VPN client files as shown in the process below:. Figure 4. From the window on the right, select and right-click on DisplayName and choose Modify from the menu. Alternatively, double-click on DisplayName :.
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Select Exam. A Callback API will be available to enable callers to submit callback requests from any external source such as web, chat, or mobile app. After a request is submitted, it is sent to the Webex Contact Center system. Webex Contact Center initiates a call to the requester on an outbound entry point that is used exclusively for callbacks. Partners or customers should build and maintain the front end and UI to submit the callback request. The ability to cancel callback requests, skill-based routing, scheduling, and the retry mechanism are future enhancements and will not be available in this release.
In accordance with this, the Callback report in Analyzer is being enhanced. The report will provide the following new fields:. Type of Callback: The type of callback can be Courtesy or Web. The Webex Customer Experience Developers portal is being launched to enable third-party developers to access Webex Contact Center as well as areas such as AI Artificial Intelligence and the journey within the customer experience platform programmatically.
Developers can familiarize with the APIs by using the API reference documents, sample code, and the Try It Out functionality provided in the portal, and build customer experience apps. Webex Contact Center will support localization in two more languages - English UK and Portuguese Portugal , in addition to the 27 languages that are currently supported. Auto Answer will allow a supported Webex Calling agent phone device to automatically answer calls. The auto answer behavior applies to calls made by the agent to customers, as well as inbound Webex Contact Center calls.
Regular back office calls will not be auto-answered. Administrators can configure the auto answer settings for an agent via the Agent Profile settings in the Provisioning module of the Management Portal. Contact center customers can provide feedback for post-call surveys powered by Webex Experience Management in multiple languages.
If the selected language is not configured in the survey in Webex Experience Management or is not supported, the survey will fall back to use the default language English US. Customers must modify any existing flows by enabling the Override Language Settings toggle button and then selecting the custom language to continue using a custom language. On request, customers can access a wizard-driven workflow that automatically switches the telephony provider for the tenant.
Customers need a scheduled downtime to switch the telephony provider. Nov 12, view s 59 people thought this was helpful. Flow developers can set the no-input timeout duration and the number of retries to be made if there is no user input, by specifying the following parameter values in the Advanced Settings of the Virtual Agent activity: No-Input Timeout: The duration in seconds for which the Virtual Agent waits for user input.
Access Reports and Dashboards through Browser Links Standard agents and premium agents who do not have access to the Analyzer to view and run dashboards and reports can access the dashboards and reports using browser links.
Multiregion Support Webex Contact Center with Cisco Webex Calling Telephony supports multiple regions either countries or parts of countries for the agents and callers. The following scenarios are supported: Callers are from one region and agents are in multiple regions Callers and agents are in multiple regions In these scenarios, both inbound calls and outdial calls are supported. Configure Persistent Tabs in Custom Pages and Widgets An administrator can configure tabs in custom pages and custom widgets as persistent by using the Desktop Layout.
To configure persistent tabs, an administrator must set the following attributes for md-tabs : Set persist-selection to true. Set a unique identifier for tabs-id. Dynamic Variables for Queue, Skills, and Call Priority This feature enhances the current Queue Contact activity in Flow Designer by enabling dynamic selection of the queue, skills, and call priority, rather than setting these parameter values statically. In accordance with this enhancement, the Settings tab in Control Hub is reorganized, and is divided into the following subtabs: General: Enables administrators to synchronize users between Control Hub and the Management Portal, provides information about the service details of your organization, and provides access to the Management Portal for advanced configurations.
Customers, when using these channels, can use the following enhancements that are powered by imimobile: Flow Builder: This enhancement empowers customers to create powerful self-help. The following new features are supported: Skills-Based Routing: Administrators can assign skill requirements as well as skill relaxation criteria to contacts in the QueueTask node in the Flow Builder.
The channel-specific capabilities allow hyperlinks and delivery receipts. Import and Export Reports The Analyzer UI now provides administrators the option to import and export reports as individual files or as multiple files in a folder. Virtual Agent Parameters Flow developers can now configure optional input parameters in the Virtual Agent activity. Agent Availability in Queue for Voice Calls A flow developer can now determine how many agents are currently available to service a queue.
The following enhancements are available for post-call surveys: Administrators can configure IVR post-call surveys when an inline survey has to be played to the customer at the end of a voice call. User Experience Enhancement: The media channel badge in the Channel Capacity section of the User Profile dialog box only highlights the relevant media channels for which the agent has capacity allocated. The following license usage reports are enhanced to utilize the ability to classify toll and toll-free numbers: License Usage Report: This report is enhanced to provide customers a metrics of the daily observed Max Concurrent Toll-Free Calls.
The Service Details section provides the following information: Webex Contact Center Country of Operation: This field displays the country of operation that was selected in the Setup Wizard when the contact center tenant was provisioned.
Agent Desktop Enhancements Availability State Search: An agent can use the search field to search for the availability state to be displayed on the horizontal header of the Agent Desktop. Task List Pane Options: The Task List pane in the Agent Desktop provides the following options: Accept All Tasks: The agent can click the Accept All Tasks button to accept multiple digital channel requests chat, email, and social messaging conversations at the same time.
This property can be configured with one of the following values: True: Enables responsiveness of the widget. Flow Chaining The GoTo activity is introduced in Flow Control to terminate a current flow and hand off the voice call to an entry point or to another flow.
Call Prioritization Call Prioritization enables flow designers to assign priority to inbound calls in a queue. Download Call Recordings Administrators and Supervisors can download recordings of calls that were handled by Agents. Global Routing Overrides A Global Routing Override is a routing strategy that can be applied to one or more entry points. Enhancements to Chat and Virtual Agent Template Creation The user experience on Control Hub for creating and editing Chat and Virtual Agent templates has been enhanced to support certain platform upgrades.
Skills Based Routing Skills Based Routing is a feature that matches the needs of callers with agents who have the skills to best meet those needs. Flow Control Usability Enhancements The Flow Control user experience is enhanced to support the following: The Flow Control now ensures that the users always enter a unique flow name.
Blended Multimedia Profiles Blended Multimedia Profiles offer administrators the ability to configure the media channel types voice, chat, email, and social and the number of contacts of each media channel that an agent can handle simultaneously.
Administrators can configure multimedia profiles of the following types: Blended: The administrator can select the media channels and the number of contacts per media channel that the agent can handle simultaneously.
Flow Designer An all new visual scripting tool is introduced in Webex Contact Center, which allows partners and customers to create customized Flows that automate contact center processes. The following IVR Interactive Voice Response functionalities and activities are available in Flow Designer: Text-to-Speech: This functionality converts arbitrary strings, words, sentences, and variables into natural-sounding, synthetic human speech that can be played dynamically to a caller.
The following report is available in the Analyzer: IVR and CVA Dialog Flow Report: This report provides the Self-service operational metrics, which includes the number of abandoned calls in Self-service and the number of abandoned calls in a queue.
Opt Out of Queue and Estimated Wait Time This feature enables options to be presented to the customer using the IVR, while the customer waits in queue to be connected to an agent in the contact center.
Courtesy Callback A customer, when waiting in queue for an agent to become available, can be offered the option to receive a callback rather than having to wait in queue to connect to the agent.
Outdial Transfer to Queue An agent can make an outdial call from the Agent Desktop and can then transfer the call to another queue in the contact center if required, based on the conversation with the customer.
Change Team without Signing Out of the Agent Desktop An agent signed in to the Desktop can change to a different team without signing out of the Desktop. The following new features are introduced: User Experience Enhancements: The Agent Desktop has undergone a user experience refresh. More user experience enhancements which include the following: Incoming requests that appear either in the Task List pane or in a popover flash for a few seconds, before the agent state is changed to RONA.
Agents can make outdial calls when they are in the Available state. Desktop Layout The Desktop Layout feature allows the administrator to customize the Agent Desktop layout and assign it to a team.
There are two types of desktop layouts: Default Layout: A system-generated desktop layout which is available for all the teams. The custom layout allows the administrator to customize the following: Title and Logo Drag-and-drop and resize widgets Notification timer and maximum notification count Custom icons, custom tabs, custom header, custom pages, and custom widgets Persistent Widgets: Any custom widget can be defined to be persistent.
RONA Popover If an agent is unable to accept any contact request voice or digital channel within the time period configured by the administrator, the contact request is returned to the queue and the system changes the agent state to RONA. Social Messaging Channels Social Messaging is trending as a major way to connect with businesses, to perform all types of one-on-one customer service and query processing tasks.
Content Security Policy Content Security Policy defines an approved list of trusted domains that can be accessed from Webex Contact Center applications. This workspace has the following key capabilities: Tenant Configurations: Customers can extract administrative configuration data from their legacy tenant and convert it to a format that can be used to quickly create the same configurations in Webex Contact Center. The E. Surge Protection: Maximum Concurrent Voice Calls for a Tenant This feature defines the maximum number of calls that can be active on the customer tenant.
Web Callback and Callback Report Enhancements A Callback API will be available to enable callers to submit callback requests from any external source such as web, chat, or mobile app. The report will provide the following new fields: Type of Callback: The type of callback can be Courtesy or Web. Webex Customer Experience Developers Portal The Webex Customer Experience Developers portal is being launched to enable third-party developers to access Webex Contact Center as well as areas such as AI Artificial Intelligence and the journey within the customer experience platform programmatically.
Auto Answer Auto Answer will allow a supported Webex Calling agent phone device to automatically answer calls. Support Multiple Languages for Post-Call Surveys Contact center customers can provide feedback for post-call surveys powered by Webex Experience Management in multiple languages.
Switch PSTN Option On request, customers can access a wizard-driven workflow that automatically switches the telephony provider for the tenant.
Was this article helpful? Yes, thank you! Not really. All rights reserved. Explanation A compression error occurred. Explanation A decompression error occurred. Recommended Action None required.
However, the client may be having trouble connecting if multiple connections are established. The SVC log should be examined. Explanation The number of connections, reconnections, and resets that have occurred are reported. If there are many connections or DPD connections, the user may be having problems connecting and may experience poor performance. You may want to research and take appropriate action to resolve possible network reliability problems.
Explanation End-of-session statistics are being recorded. Explanation A new SVC connection is replacing an existing one. You may be having trouble connecting. Explanation A reconnection attempt has occurred. An SVC connection is replacing a previously closed connection. Recommended Action Enter the anyconnect ssl df-bit-ignore enable command under the group policy to allow the ASA to fragment the packets arriving with the DF bit set. Explanation A large packet was sent to the client.
The source of the packet may not be aware of the MTU of the client. This could also be due to compression of non-compressible data. Explanation An SVC connection was terminated for the given reason. This behavior may be normal, or you may be having trouble connecting. Explanation An SVC session was terminated for the given reason.
Explanation The type of ACL to be applied is incorrect. Make sure that the correct type of ACL is specified. Recommended Action Augment or create an IPv6 address pool, if desired. The SSL encryption configuration was probably changed. Explanation Data to establish a connection is missing. This is a defect in the ASA software. Explanation The ASA cannot set up connection parameters. The tunnel connection has been terminated, but the clientless connection remains.
Validate the integrity of versions of the SVC images by reloading new images using the svc image command. The SVC service is not enabled for this user. Recommended Action Enable the service for this user using the group-policy and username commands. Explanation The user logged in via the AnyConnect client.
The session connection has been terminated. Validate the integrity and versions of the SVC images by reloading new images using the svc image command. Explanation The user logged in through the AnyConnect client. Explanation The specified address has been assigned to the given user. Explanation The indicated user is attempting to connect with the given user-agent. Client info: user-agent string. Reason: reason. Explanation This syslog indicates that an AnyConnect client connection is rejected.
The reason for this is provided in the syslog along with the client information. Recommended Action Use the client information and reason provided in the syslog to resolve the issue.
Explanation The Citrix connection is up. Explanation The Citrix connection is down. If it is inactive, then receiving this message is normal. If not, bring either or both up or respond to any error. If this message is still received, contact the Cisco TAC and provide the following information:. Explanation The ASA is running out of memory. The Citrix connection was rejected. Pay special attention to memory and buffer usage. If the problem persists, contact the Cisco TAC.
Explanation The ASA encountered an internal flow control mismatch, which can be caused by massive data flow, such as might occur during stress testing or with a high volume of ICA connections. If not, bring them back up and retest.
Check the ASA load, paying special attention to memory and buffer usage. Resolve any abnormal network conditions. Recommended Action Verify that the ASA is working correctly, paying special attention to memory and buffer usage. Explanation An attempt was made to access a Citrix Socks server that does not exist.
Note whether or not there is any memory or buffer leakage. If this issue occurs frequently, capture information about memory usage, network topology, and the conditions during which this message is received. Send this information to the Cisco TAC for review. Make sure that the WebVPN session is still up while this message is being received. If not, determine the reason that the WebVPN session is down.
Explanation Data was received on a Citrix connection that does not exist. Recommended Action The original published Citrix application connection was probably terminated, and the remaining active published applications lost connectivity. Restart all published applications to generate a new Citrix ICA tunnel. Explanation An abort was received on a nonexistent Citrix connection, which can be caused by massive data flow such as stress testing or a high volume of ICA connections, especially during network delay or packet loss.
Expected length is exp-msg-length. In addition, check the network connection status between the ICA client and the ASA , paying attention to packet loss. After resolving any abnormal network conditions, if the problem still exists, contact the Cisco TAC. Resolve any abnormal network conditions, especially delay and packet loss. Verify that the ASA works correctly, paying special attention to memory or buffer problems.
Unable to determine if Cisco Secure Desktop was running on the client's workstation. Cisco Secure Desktop was not running on the client's workstation. Explanation CSD is not running on the client machine. Explanation The SSL handshake has started with the remote device, which can be a client or server. Explanation The SSL handshake has completed successfully with the remote device. Explanation The remote device is trying to resume a previous SSL session. Explanation The ASA has requested a client certificate for authentication.
Explanation The server has requested the certificate of the ASA for authentication. Explanation The SSL handshake with the remote device has failed. Recommended Action Look for syslog message , which indicates the reason for the failure. Explanation The SSL session has terminated. Explanation The number of ciphers proposed by the remote SSL device are listed. Explanation The number of ciphers proposed to the SSL server are listed.
Explanation Always following messages , , and , this message indicates the cipher name and its order of preference. Explanation The cipher that was chosen by the server for the SSL session is identified. Function: function Reason: reason. Explanation The reason for failure of the SSL handshake is indicated. Public key size in client certificate exceeds the maximum supported key size. Explanation The verification of an SSL client certificate failed because of an unsupported large key size.
Recommended Action Use client certificates with key sizes that are less than or equal to bits. Explanation With server-name indication SNI , the certificate used for a given connection may not be the certificate configured on the interface.
There is also no indication of which certificate trustpoint has been selected. Explanation A remote client has not sent a valid certificate.
Explanation An IM inspection was performed on an IM message and the specified criteria were satisfied. The configured action is taken. Explanation VLAN mapping succeeded. Explanation VLAN mapping failed. Otherwise, no action is required. A VLAN may be out of range, unassigned to any interfaces, or assigned to multiple interfaces.
Recommended Action Review and revise planning for how many groups, and which groups, are associated with the CAS to ensure that its load capacity is not exceeded. Resolve any errors in the log before this problem occurs.
Explanation The specified object in the message has exceeded the specified burst threshold rate or average threshold rate. The ASA may be under attack. A citation of a particular interface object might take a number of forms. Perform the following steps according to the specified object type that appears in the message:. Recommended Action Check whether the drop rate is acceptable for the running environment.
Explanation The ASA detected that a specific host or several hosts in the same node subnet is either scanning the network attacking , or is being scanned targeted. Recommended Action For the specific host or subnet, use the show threat-detection statistics host ip-address ip-mask command to check the overall situation and then adjust the threshold rate of the scanning threat to the appropriate value.
After the appropriate value is determined, an optional action can be taken to shun those host attackers not subnet attacker by configuring the threat-detection scanning-threat shun-host command. You may specify certain hosts or object groups in the shun-host except list. For more information, see the CLI configuration guide. If scanning detection is not desirable, you can disable this feature by using the no threat-detection scanning command.
Explanation A host has been shunned by the threat detection engine. When the threat-detection scanning-threat shun command is configured, the attacking hosts will be shunned by the threat detection engine. Recommended Action To investigate whether the shunned host is an actual attacker, use the threat-detection statistics host ip-address command.
If the shunned host is not an attacker, you can remove the shunned host from the threat detection engine by using the clear threat-detection shun ip address command. To remove all shunned hosts from the threat detection engine, use the clear shun command. If you receive this message because an inappropriate threshold rate has been set to trigger the threat detection engine, then adjust the threshold rate by using the threat-detection rate scanning-threat rate-interval x average-rate y burst-rate z command.
When you use the clear-threat-detection shun command, the specified host will be removed from the shunned list. Explanation The ASA is under Syn flood attack and protected by the TCP intercept mechanism, if the average rate for intercepted attacks exceeds the configured threshold. The message is showing which server is under attack and where the attacks are coming from. Explanation The ASA is under Syn flood attack and protected by the TCP intercept mechanism, if the burst rate for intercepted attacks exceeds the configured threshold.
Explanation The DAP records that were selected for the connection are listed. Explanation The DAP records that terminated the connection are listed. Explanation The AAA and endpoint session attributes that are associated with the connection are listed. Recommended Action Enable the debug dap errors command and re-run DAP processing for further debugging information. If this does not resolve the issue, contact the Cisco TAC and provide the internal error code and any information about the conditions that generated the error.
Explanation A cooling fan has been restored to normal operation. Explanation A cooling fan has failed. Recommended Action Perform the following steps:. Explanation A power supply has been restored to normal operation. Explanation AC power has been lost, or the power supply has failed. Explanation Power supply unit redundancy has been restored. Explanation A power supply failure occurred.
Power supply unit redundancy has been lost, but the ASA is functioning normally with minimum resources. Any further failures will result in an ASA shutdown.
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